Everything you need to know about using Y-Pro to find professionals or grow your business.
Learn how to find and hire the right professionals for your needs.
Y-Pro makes it simple to find the right professional for any job. Here is how it works:
Yes, absolutely! Posting a service request on Y-Pro is completely free for clients. There are no hidden fees or commitments. You can post as many requests as you need, receive quotes from professionals, and only pay the professional once you decide to hire them.
Y-Pro provides several tools to help you make an informed decision:
Most clients receive their first quote within a few hours of posting a request. Depending on the service category and your location, you may receive multiple quotes within 24 to 48 hours. Popular services like home cleaning, plumbing, or photography tend to get faster responses.
Your satisfaction is our top priority. If you are not happy with the service provided, we recommend the following steps:
Payment is arranged directly between you and the professional. Y-Pro does not process payments on behalf of users. Most professionals accept bank transfers, cash on completion, or online payment methods. We recommend discussing payment terms with your professional before work begins, including deposit requirements and final payment timing.
Yes, we take data privacy very seriously. Your personal information is protected in accordance with Malaysia's Personal Data Protection Act (PDPA) and Taiwan's relevant data protection regulations. Your contact details are only shared with professionals you choose to engage with. We never sell or share your data with third parties for marketing purposes. You can review our full Privacy Policy for more details.
Yes! Every professional on Y-Pro has a public profile that includes their average rating, individual reviews from past clients, and a portfolio of completed work. We encourage all clients to leave reviews after each job so the community benefits from transparent feedback. You can also filter professionals by rating when browsing our directory.
Y-Pro currently operates in Malaysia and Taiwan. In Malaysia, we serve all major states including Kuala Lumpur, Selangor, Penang, Johor, and more. In Taiwan, we cover major cities including Taipei, Taichung, Kaohsiung, and surrounding areas. We are actively expanding to new regions, so check back often or contact us if you would like us to expand to your area.
Yes, you can cancel a service request at any time from your dashboard, as long as you have not already hired a professional for the job. Simply go to your requests list, select the request you wish to cancel, and click the cancel button. If you have already hired a professional, we recommend contacting them directly through the messaging system to discuss cancellation and any related terms before canceling.
Everything you need to know about growing your business on Y-Pro.
Joining Y-Pro is quick and straightforward:
Creating a professional account on Y-Pro is free. We offer flexible pricing options to suit different business sizes. You can start with our free tier to explore the platform, and later upgrade to a subscription plan for more features such as priority listing, unlimited quotes, and enhanced profile visibility. Visit the Become a Pro page to see the latest plans and pricing.
Clients come to Y-Pro to find professionals like you. Here is how to attract more business:
Y-Pro operates on a subscription and credit-based model rather than taking a percentage commission from each job. This means you keep 100% of what you earn from clients. Instead, you use credits to unlock client requests and send quotes. Credits can be purchased individually or included as part of a monthly subscription plan, making it more predictable and fair for professionals of all sizes.
Verification builds trust and can significantly increase your chances of being hired. To get verified on Y-Pro:
Our team reviews submissions within 1 to 3 business days. Once approved, a verified badge appears on your profile.
When a client posts a service request that matches your service categories and location, it appears in your dashboard. You can review the request details and, if interested, send a quote that includes:
The client then reviews all received quotes and decides which professional to hire. Sending a quote uses credits from your account balance.
Yes, you have full control over your pricing. Y-Pro does not dictate how much you charge for your services. When sending a quote, you set the price based on the scope of the project, your experience, and market rates. We provide a Price Guide that shows average market rates for common services to help both clients and professionals set fair expectations, but it is entirely up to you to determine your pricing.
Y-Pro covers a wide range of service categories including but not limited to:
If your service is not listed, contact us and we will consider adding it to the platform.
Your profile ranking on Y-Pro is influenced by several factors. Here is how to climb higher in search results:
Y-Pro offers subscription plans designed to help professionals get the most out of the platform. Subscription plans typically include:
Plans are billed monthly and can be cancelled at any time. You can manage your subscription from the Wallet section in your Pro Dashboard.